Our products have a 1-year warranty from the date of purchase and always against manufacturing defects, not due to wear, manipulation by unauthorized personnel, due to improper use or power supply problems.
The batteries and external power supplies have a 1 month warranty.
The warranty only covers the repair or replacement of defective parts (including labor) in our authorized workshops.
The shipping costs of the equipment are borne by the customer.
Before proceeding to send a team to our workshops, you should consult our after-sales service.
SHIPPING & RETURNS
Most of our equipment is in stock and ready for shipment. Since our shipments leave daily, you should receive your order between 2 and 7 business days in mainland Spain.
As a general rule, packages are sent within a maximum period of 10 business days after receipt of payment.
The transit time of our transport is usually between 1-2 days.
In the event of not having stock at the time of sale or if the order were to exceed the maximum delivery time, you would be notified by email of the new approximate delivery time.
We take care of the transport sending it by transport agency (Peninsula). Transportation costs are charged to the invoice.
Shipping charges include handling and packaging charges, as well as postage. Transportation costs may vary depending on the total weight of the package. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will be applied for each one individually. We are not responsible for damage to your package after shipment, but we do our best to protect all fragile items. The boxes are large and your items will be well protected.
Returns and Refunds
You have a period of 7 days from the date of receipt of your merchandise to return the product if you are not satisfied.
If you want to request a return, you must first contact us by email by sending an email to firstname.lastname@example.org or through our website through the “Contact” section explaining the reason for the return and requesting this . It is mandatory to attach the receipt or receipt from the carrier. Later we will contact you and provide you with the necessary instructions for processing.
Once your request has been received and your proposal studied, if it is accepted, you will be asked to send the product to our facilities. All transportation costs will be borne by the customer.
Returns will not be accepted, except for errors, in the shipment of spare parts, consumables and services provided.
After receiving the product, our After-Sales Service will review the product and if it is in perfect condition, we will process the refund of the purchase amount by means of a credit invoice or a refundable voucher to discount on a new purchase, discounting all possible expenses ( non-refundable) originated in the processing of the same order.
- Transportation (if any).
- Commissions for payment methods.
- Services (configurations and schedules requested by the client).
- Calibration certificates (requested by the customer).
- Legal Metrology Certificates (requested by the client or not). It should be taken into account that all trade balances are required to carry it and we include it in the price. In industrial scales it is optional and the customer may or may not request it at the time of purchase.